FAQ

Frequently Asked Questions

Q: How do I apply?

You can apply online through our website. Once you have found the home you wish to apply for, click the ‘Apply Now’ button on the rental listing page. You will be prompted to pay your application fee via credit card. We will follow up with you once we have reviewed your application.
Q: What are the requirements to live out at UHV?

To be approved, an applicant must have a clean background and credit check, a minimum credit score of 600, and a monthly income of three times the monthly rental amount.
Q: Do you allow pets?
Certain buildings are cat-friendly.

Cat-Friendly Buildings are:
- Building 1 - 4609 N Graduate Ave
- Building 2 - 4415 N Graduate Ave
- Building 4 - 5520 W Success St
Our Village Centre (4501 N Graduate Ave) is an Allergy-Free Amenities Building, no animals are allowed.

For specific questions, please contact our office directly.

Q: How do I pay my rent?

Rent is due on the first of each month. You can put it in the secure drop box on site located next to the leasing office or you can pay your rent online. Please visit the ‘Pay Rent Online’ sub-tab to learn more.
Q: How do I make a maintenance issue?

Please log into your Tenant Portal to submit a maintenance request. Requests are reviewed Monday to Friday from 9am to 5pm.

If you have a maintenance emergency, please call (605) 336-1717.
Q: How to schedule the Golf & Sports Simulator?

You will click on Register as a new user, then search for your email address. You will then need to set up your own password. Once you have done that you will have access to book the Sports Simulator. Click the link HERE to get started!
Q: How can I build my credit?

In addition to avoiding late fees, you can actually build your credit by paying your rent on time! By reporting your payment history to Experian RentBureau, we can help you reap the rewards of getting your rent to us by the 1st.